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At BonnVoyage Travel, we are committed to protecting your privacy and safeguarding your personal data. This Privacy Policy explains how we collect, use, share, and protect information about you when you interact with us through our website, services, and communications. It also outlines your rights regarding your personal data.


By using our website or services, you agree to the terms of this Privacy Policy.


1. Information We Collect

We may collect and process the following types of personal data:


A. Information You Provide to Us

  • Contact Information: Name, email address, phone number, mailing address.

  • Travel Preferences: Destination preferences, accommodation choices, travel dates, special requirements, and related information.

  • Payment Information: Billing address, payment method details (e.g., credit card information).

  • Account Information: Login credentials (if you register for an account).

  • Communication Information: Information provided through inquiries, feedback, or customer support interactions.


B. Information We Collect Automatically

  • Technical Information: IP address, browser type, operating system, referring URLs, and device type.

  • Usage Data: Pages viewed, time spent on the website, and interaction data.

  • Cookies and Similar Technologies: See our Cookie Policy for details on how we use cookies.


C. Information from Third Parties

  • Travel partners or service providers may share information with us related to your bookings or inquiries.

  • Publicly available information (where applicable and lawful).


2. How We Use Your Information

We use your personal data for the following purposes:


A. To Provide Our Services

  • Process bookings and travel arrangements.

  • Customize travel itineraries and recommendations.

  • Manage accounts and provide customer support.


B. For Communication

  • Respond to inquiries, feedback, or support requests.

  • Send booking confirmations, updates, and travel advisories.


C. For Marketing and Personalization

  • Provide tailored offers, promotions, and travel suggestions (with your consent, if required by law).

  • Analyze preferences to improve our website and services.


D. For Legal and Compliance Purposes

  • Comply with legal obligations, including financial record-keeping and tax compliance.

  • Detect, investigate, and prevent fraud or other unauthorized activities.


3. How We Share Your Information

We do not sell your personal data. However, we may share your data with:

  • Travel Service Providers: Hotels, airlines, car rental companies, and other providers to fulfill your bookings.

  • Business Partners: Trusted third-party partners involved in providing services, including travel insurance providers and payment processors.

  • Legal Authorities: When required by law or in response to valid legal requests.

  • Affiliates and Subsidiaries: Within the BonnVoyage Travel Group to streamline operations and services.


4. International Data Transfers

As a global travel service provider, your data may be transferred to countries outside your residence, including jurisdictions with different data protection standards. When transferring personal data to countries not recognized by the EU or Hong Kong as providing adequate data protection, we use safeguards such as:

  • Standard Contractual Clauses approved by the European Commission.

  • Binding corporate rules where applicable.


5. Data Security

We implement industry-standard technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. These measures include:

  • Encrypted transmission of data (e.g., SSL).

  • Secure storage and limited access protocols.

  • Regular security assessments.


6. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes for which it was collected or to comply with legal, accounting, or reporting requirements.

  • Booking data: Retained for a period of [X years] as required by tax and financial laws.

  • Marketing data: Retained until you withdraw consent or opt out.


7. Your Rights

Depending on your jurisdiction, you have the following rights:


A. Under GDPR (EU Residents)
  • Access: Request a copy of your personal data.

  • Rectification: Correct inaccurate or incomplete data.

  • Erasure: Request deletion of your data ("Right to be Forgotten").

  • Restriction: Restrict processing of your data in certain circumstances.

  • Portability: Receive your data in a structured, machine-readable format.

  • Objection: Object to processing for direct marketing or other specific purposes.


B. Under PDPO (Hong Kong Residents)

  • Access: Request access to your personal data.

  • Correction: Correct inaccuracies in your data.


To exercise your rights, please contact us at privacy@bonnvoyagetravel.com.


8. Marketing Communications

You may opt out of marketing emails at any time by clicking the "unsubscribe" link in our communications or contacting us directly. Note that even if you opt out of marketing, you may still receive transactional or service-related messages.


9. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience, analyze site usage, and provide personalized content. For more details, refer to our Cookie Policy.


10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The effective date will always be indicated. We encourage you to review this page regularly.


11. Contact Information

If you have questions about this Privacy Policy or how your personal data is handled, please contact us:


BonnVoyage Travel
Email: info@bonnvoyagetravel.com

Last updated: 20 November 2024

Privacy Policy

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